Privacy Policy
JCross Company ("JCross", "we", "us") respects your privacy. This policy explains what information we collect when you use our website at jcrossllcjapan.com or contact us about our services, how we use it, and the choices you have.
Who we are
JCross Company is a Japan-based business operating from 2720-1 Kimagase, Noda-shi, Chiba 270-0222, Japan. We export used Japanese vehicles, operate a recycling shop, and provide house moving services. For privacy questions, contact us at jcrossmd14@gmail.com.
Information we collect
We only collect information you give us directly. When you submit our contact form, we collect:
- Your name
- Your email address
- The country you want a vehicle shipped to (optional)
- The type of enquiry (vehicle, recycling, moving)
- The message you write us
If you contact us by phone, WhatsApp, or email, we keep a record of that correspondence to follow up with you.
How we use your information
We use the information you give us only to:
- Respond to your enquiry with options, pricing, and shipping estimates
- Process and fulfil any order you place with us
- Communicate with you about your vehicle, recycling purchase, or moving job
- Keep records required by Japanese tax, export, and business regulations
We do not sell, rent, or share your information with third parties for marketing purposes.
Who handles your information
Our website is hosted on Netlify. When you submit the contact form, the submission is processed and stored by Netlify on our behalf before being emailed to us. Netlify's privacy practices are governed by their own privacy policy.
If you place an order, we may share necessary details (your name, shipping address, contact number) with:
- Shipping carriers (RORO operators, container lines)
- Customs authorities in Japan and at the destination port
- Clearing agents at your destination
These parties only receive what they need to deliver your vehicle.
Cookies and analytics
This website does not use cookies for tracking, analytics, or advertising. We do not run any third-party analytics or advertising scripts. The site loads fonts from Google Fonts, which serves the font files directly without setting cookies on your browser.
How long we keep your information
Enquiry messages are kept for as long as we may need them to follow up with you, and up to 24 months thereafter for reference. Order records (invoices, shipping documents, export certificates) are kept as long as required by Japanese law, which is generally seven years.
Your rights
You have the right to:
- Ask what information we hold about you
- Ask us to correct anything that is wrong
- Ask us to delete your information, where we are not required to keep it
- Withdraw your consent for us to contact you at any time
To exercise any of these rights, email jcrossmd14@gmail.com and we will respond within 30 days.
Security
We take reasonable steps to protect the information you share with us, including secure transmission over HTTPS and limiting internal access to those who need it. No internet transmission is ever completely secure, but we do not store payment details on our website.
Changes to this policy
If we change this policy, we will update the "Last updated" date at the top of this page. Significant changes will be highlighted on the website for a reasonable period.
Contact
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Email: jcrossmd14@gmail.com
- Phone: +81 4 7110 7342
- Post: 2720-1 Kimagase, Noda-shi, Chiba 270-0222, Japan